The top 15 things you wanted to know
We are a handbag subscription company that delivers on-trend brand name handbags directly to your doorstep for only $49/month or quarterly.
Absolutely! Every bag we send out is yours to keep and there are no additional/hidden costs in order to keep them!
Not at all! We have partnered with several well known fashion brands as well as new up and coming designer brands to offer you some of their latest handbag styles. We are handbag lovers just like you so we stand with the fashion industry in the fight against knockoffs. If you want to know more about how we do this- you can check out our about page!
Unfortunately we can't advertise the names of all the brands we partner with. This is to protect their brand and retail pricing. However you can check out our Facebook and Instagram as we have posted some of the styles we offer from brands that are ok with us advertising.
Nope! All of our bags are the latest in season bags offered by the brands we've partnered with.
It's very easy! Just click the button below and take our fun and easy style quiz. Once submitted, you have a choice to choose a Monthly subscription for $49/month and you get a bag each month, or Quarterly for $49/every three months and get a bag every three months.
Yes! All Ivory Clasp members receive free Ground shipping for all packages shipped in the 48 U.S. States. Shipping fees apply to all other orders. Contact Customer Support for details. We do offer shipping to APO/FPO addresses!
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
No problem! International shipping is also available. Please contact Customer Support for rates and details.
We only accept all Major credit cards. We do not accept gift cards, paypal, apple pay, checks, money orders, or cash.
All first time orders are billed at the time first order is placed. For your second order, you will be billed starting the next month on the date you subscribed. Monthly members will be billed every month on that date, while Quarterly members will be billed every three months on that date until you cancel or pause your subscription.
Absolutely! You can cancel your subscription at any time for any reason from your account! You can also switch to Quarterly if Monthly is too frequent for you or you can pause your subscription. There are no cancellation fee's. Feel free contact Customer Support for more details.
Yay! Welcome to the Ivory Clasp family! After signing up, please allow 5-7 business days for processing and fulfillment of your order. For free ground shipping, it will take 7-10 business days for your package to arrive. Please allow an extra day for orders placed on weekends and on holidays.
Of course! Any styles that are damaged due to manufacturer defects, please contact Customer Support. We can then issue you a complimentary return label and resend you a new bag once we receive the damaged item.
You are more than welcome to exchange it for another bag (our stylist will re-style you and find a bag that better matches your look!) The customer will be responsible for shipping and handling fees to return the package. Before sending a return, please contact Customer Support. All returned merchandise must be received in original sent condition with all tags attached within 30 days from date of shipment. We do not accept C.O.D, if a package is received C.O.D. your account will be charged for applicable fees. For refunds, please allow 7-10 business days for your account to be credited by your banking institution. All refunds will be returned to the credit account you are currently being billed under.
Of course! Our stylists love getting feedback from you! If you feel there are more details and info they should know that wasn't addressed in the style quiz, send Customer Support an email with all the details! You can even send pics of styles you like. Every little bit helps! We really want you to love the bag you get.
ANYTHING WE MISSED?
We Happily Accept
Copyright 2017, Ivory Clasp.